Desi77 Privacy Policy — Your information is completely safe with us

The first and most important part of Desi77's privacy policy is being upfront about what information we collect. We believe your data belongs to you, and you have every right to know how it is being used.

When you register and use the Desi77 platform, we collect the following types of information:

• Identity Information: Your full name, date of birth, gender, and nationality.
• Contact Information: Mobile number, email address, and residential address.
• Identity Verification Data: Copy of National ID (NID), passport, or driving license (as part of the KYC process).
• Financial Information: Payment method details such as Mobile Banking or Nagad number, and transaction history.
• Device & Technical Information: IP address, browser type, device model, and operating system.
• Gaming Activity Data: Game history, bet amounts, win/loss records, and bonus usage details.
• Communication Records: Records of chat or email conversations with our customer support team.

Some information is collected automatically when you use the Desi77 website or app. This includes your browsing patterns, page visit times, and click data — primarily used to improve site performance.

Desi77 uses collected data solely for specific, legitimate purposes. In the interest of full transparency, we outline every reason for data use below:

Desi77 never uses your information for marketing or advertising purposes without your consent. If you no longer wish to receive promotional communications, you can unsubscribe at any time.

Desi77 never sells your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Processor: Solely to process transactions with Mobile Banking, Nagad, or other approved payment service providers.
• Technology Partners: Trusted service providers that support platform operations (such as hosting and analytics), all of whom are bound by our privacy policy.
• Legal Authorities: When required by a valid court order, regulatory authority directive, or other legal obligation.
• Anti-Money Laundering (AML): With relevant authorities to prevent fraud and illegal financial activity.
• Business Transfer: In the event of a business merger or acquisition involving Desi77, where the new owner will be bound by the same privacy policy.

Desi77 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

• Essential Cookies: Essential for the platform's core functionality — primarily maintaining login sessions and ensuring security. These cookies cannot be disabled.
• Functional Cookies: Remembers your preferences such as language settings and login details. Disabling this may limit certain features.
• Analytics Cookies: Helps analyze site usage for improvements. This data is entirely anonymous.
• Marketing Cookies: Used to show relevant ads based on your interests. You can opt out of this at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

Desi77 protects your personal information using industry-leading security technology. Our privacy policy ensures that all your data remains secure at all times.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption, keeping your information fully protected during sending and receiving.
• Secure Servers: Our servers are protected by firewalls, intrusion detection systems, and regular security audits.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
• Staff Training: All Desi77 staff undergo rigorous privacy training, and only authorized personnel are permitted to access your information.
• Data Backup: Your data is regularly backed up in encrypted storage.

Under Desi77's privacy policy, you have several important rights regarding your personal data. You may exercise these rights at any time:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request a correction if any of your information on record is inaccurate.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data (the "right to be forgotten").
• Right to Restrict Processing: In certain circumstances, you may request that the use of your data be restricted.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You may object to your data being used for marketing purposes.

We will process your request within 30 business days. In some cases, legal obligations may prevent the deletion of certain data, in which case we will inform you of the reason.

Desi77 is strictly for users aged 18 and above. We do not knowingly collect or store information from minors. Age is verified at registration, and additional proof may be requested in cases of doubt.

If we become aware that data has been inadvertently collected from a minor, the account will be immediately suspended and all associated data will be permanently deleted.

If a parent or guardian suspects their child is using Desi77, please contact our support team immediately. We will take action as quickly as possible.

The Desi77 platform integrates various third-party game providers and services. These third-party services operate under their own privacy policies, which are outside of Desi77's control.

• Game Provider: Software providers for slots, Live Casino, and other games operate under their own privacy policies.
• Analytics Services: Tools used to monitor site performance collect data anonymously.
• Payment Gateway: Payment services used for transactions operate under their own data protection policies.

Desi77 only works with trusted, internationally recognized providers. However, we recommend reviewing each third party's own privacy policy before using their services.

Desi77 does not retain your personal information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of the active account and up to 5 years after closure.
• Transaction Records: A minimum of 7 years, in accordance with financial regulatory requirements.
• KYC documents: Up to 5 years after account closure.
• Customer Support Records: Up to 3 years after last contact.
• Cookie Data: From session-length to a maximum of 2 years, depending on the cookie type.

Once the retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

Desi77 reserves the right to update this privacy policy at any time. For significant changes, advance notice will be sent to your registered email or mobile number. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

The "Last Updated" date at the top of the page always reflects the most recent change. Previous versions of the policy are available upon request.